Privacy Policy

Last updated: 03 December 2025
Applies to: fioranceluxe.com and related services operated by Fiorance Luxe.
We respect your privacy and process personal data in line with India's Digital Personal
Data Protection Act, 2023 (DPDP Act). Key concepts include consent, notice, data
principal rights, and security safeguards. [indiacode.nic.in], [meity.gov.in]

1) Who We Are

  • Data Fiduciary: Fiorance Luxe (contact below).
  • Contact & Grievance: hello@fiorance.com | +91 97730 84712
  • Registered address: Ats Happytrails, Greater Noida, Uttar Pradesh, India - 201307

2) What We Collect

  • Identity & contact: name, email, phone, billing/shipping address.
  • Order & payment info: product selections, transaction confirmations from payment gateways (we do not store full card/UPI credentials).
  • Device & usage: cookies, IP address, session data, analytics, and preferences.
  • Communications: messages to support, feedback, and survey responses.

3) Why We Collect (Purposes)

  • Order processing & delivery (contract performance).
  • Customer support & grievance redressal.
  • Payment processing (via RBI-regulated gateways/aggregators). [rbi.org.in]
  • Marketing & updates (with consent; opt-out anytime).
  • Security, fraud prevention, and legal compliance.

4) Legal Bases Under DPDP

  • Consent: clear, specific, revocable consent for personal data processing.
  • Certain legitimate uses: where permitted by law (e.g., prevention of fraud), and notice obligations apply. [indiacode.nic.in]

5) Children's Data

  • We do not knowingly process data of children (<18 years) for commerce.
    Parental consent is required where applicable. [indiacode.nic.in]

6) Your Rights (Data Principals)

  • You may request:
  • Access to personal data processed by us.
  • Correction of inaccurate data.
  • Erasure when the purpose is complete, or consent is withdrawn.
  • Grievance redressal through our contact; unresolved issues may be escalated to the Data Protection Board of India as per the Act. [indiacode.nic.in]

7) Sharing & Processors

We share data only as needed with:

  • Payment gateways/aggregators (for transactions), courier partners (for delivery), email/SMS providers (for updates).
  • These processors must apply appropriate security safeguards and comply with applicable laws (e.g., RBI guidelines for payments, e-commerce transparency rules). [rbi.org.in], [wipo.int]

8) Cross-Border Transfers

  • If we use cloud or service providers outside India, transfers will align with the DPDP Act and applicable rules/notifications on permitted jurisdictions once fully notified/enforced. [indiacode.nic.in], [natlawreview.com]

9) Security Measures

  • We implement reasonable technical and organisational safeguards to protect personal data (encryption at rest/in transit where feasible, access controls, need-to-know principles, periodic reviews).

10) Retention

  • We retain personal data only as long as necessary for the stated purposes or as
    required by law/tax/regulatory obligations, then delete or anonymise it.
    [indiacode.nic.in]

11) Cookies & Analytics

  • Essential cookies: cart/session, login, checkout.
  • Preference cookies: remember selections and site settings.
  • Analytics: understand website usage to improve UX (opt-out is available via browser controls).

12) Grievance Redressal & Contact

  • Write to hello@fiorance.com (Subject: Privacy Request) with your name,
    contact, and request type (access/correction/erasure/withdraw consent). We aim to
    acknowledge within 48 hours and respond within 30 days (or as legally required).
  • We also maintain consumer grievance mechanisms consistent with Consumer
    Protection (E-Commerce) Rules, 2020. [wipo.int]

13) Intermediary & Platform Rules (If Applicable)

  • Where we use marketplaces or social platforms, those intermediaries are governed by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021—including due diligence and grievance mechanisms. [meity.gov.in], [mib.gov.in]

Legal note: This Privacy Policy is informational and not legal advice. For complex
matters, consult counsel. We periodically update the policy to reflect changes in laws
like the DPDP Act and its Rules and amendments to intermediary/e-commerce
frameworks. [indiacode.nic.in], [meity.gov.in], [pib.gov.in]